Returns & Refunds Policy
At 101 Biogenix, we are committed to providing high-quality products and reliable service. Please review our Returns & Refunds Policy carefully before placing an order.
Order Issues, Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible, preferably within 48 hours of delivery.
To help us assess and resolve the issue promptly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product(s)
- Clear photographs of the packaging, where applicable
The 48-hour notification period is requested to help us investigate delivery and product issues promptly. It does not limit any rights or remedies available to you under the Australian Consumer Law.
Returns Eligibility
Returns may be accepted where:
- A product arrives damaged or defective
- An incorrect product was supplied
- An order is incomplete or there is another verified fulfilment issue
- A return or remedy is otherwise required under applicable Australian Consumer Law
Please contact our support team and obtain return instructions before sending any product back to us.
Products should remain unopened and unused where reasonably possible. However, this requirement does not limit any rights that cannot lawfully be excluded under Australian Consumer Law.
Change of Mind Returns
We do not accept returns, refunds, or exchanges for change of mind, including where a customer:
- No longer wants the product
- Orders the incorrect product
- Changes their mind after placing or receiving the order
- Finds an alternative product or price elsewhere
This does not affect any rights or remedies available under Australian Consumer Law.
Non-Returnable Items
Subject to Australian Consumer Law, we generally do not accept returns for:
- Opened or used products where there is no defect or other applicable consumer guarantee issue
- Products damaged after delivery through misuse, improper handling, or storage
- Clearance or discounted items for change-of-mind reasons
- Orders affected by incorrect delivery information supplied by the customer
Nothing in this section excludes any remedy that must be provided under Australian Consumer Law.
Exchanges
We do not offer exchanges for change of mind.
If a product is damaged, defective, incorrect, or otherwise fails to meet an applicable consumer guarantee, an appropriate remedy will be provided in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund, repair, or other applicable remedy.
Refund Process
Once an approved return is received and assessed, any applicable refund will be processed to the original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider.
We will notify you once the return has been assessed and advise you of the outcome.
Return Shipping & Shipping Costs
Original shipping charges are generally non-refundable for change-of-mind matters.
Where a product is confirmed to be damaged, defective, incorrect, or otherwise covered by applicable consumer guarantees, return shipping and other reasonable costs will be handled in accordance with Australian Consumer Law.
Please contact us before returning any item so that we can provide the appropriate return instructions.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been processed or dispatched, cancellation may no longer be possible. Any applicable rights under Australian Consumer Law remain unaffected.
Research Use Disclaimer
All products sold by 101 Biogenix are intended strictly for laboratory research purposes only and are not intended for human or veterinary use or consumption.
Customers are responsible for ensuring products are purchased, handled, stored, and used in accordance with all applicable requirements.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.
Contact Us
For return requests, damaged or defective products, or refund-related questions, please contact:
101 Biogenix
PO Box 5079
Maroochydore BC QLD 4558
Australia
Email: support.101Biogenix@gmail.com
Please include your order number and relevant details when contacting us.
Policy Updates
101 Biogenix may update this Returns & Refunds Policy from time to time. Any updated policy will be published on this website.